Compliance Program Analyst (8912 – Asset Management) (122 views)

1312 4th Street, San Rafael, CA 94901 US
August 16, 2023 2023-10-15
Job Description

Explore a career at EAH Housing.

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

What we offer.

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5%match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.

We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
12 paid holidays

We take care of our employees.
Competitive Salaries 
403b Retirement Plan with 5% company match
Go 365 Wellness Program
Free Employee Medical Insurance
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program

This position is for a full-time (40 hrs/wk) Compliance Program Analyst to work at EAH Corporate in San Rafael, CA.  This is a hybrid remote position. Qualified candidates will have minimum two years of experience working with an affordable housing development and management company as a Compliance Specialist, Property Supervisor or Project Manager. Experience in reporting to and working with agencies such as HUD, TCAC, HHFDC, Spectrum, CalHFA, HOME, USRDA, HCD and RHCP. Salary range: $66,560 – $99,840 per year; hiring range for new employees is generally $66,560 – $83,200 per year, DOE.


Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts.

EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our to learn more about us, our culture, and how we strive to maintain excellence in everything we do.

For immediate consideration, please apply to requisition COMPL003236 on our website at


Responsible for facilitating the implementation of policies and procedures related to federal and state disability
laws regarding access for people with disabilities, including Section 504 of the Rehabilitation Act of 1973 and the
American Disability Act (ADA) for EAH properties. Serves as the point of contact for inquiries from public and
government agencies, applicants, and residents of EAH communities as it relates to accommodation, effective
communication, grievances, and victims of Violence Against Women Act (“VAWA”) crimes.


Fair Housing

  • Where outside counsel is not necessary, handles all complaints received by HUD for EAH communities
    and Fair Housing claims, negotiations, responses, and adherence to agreements.
  • Where outside counsel is necessary, works with outside counsel to prepare responses, negotiations
    and where necessary, Voluntary Compliance and Conciliation Agreements and timetables.
  • Reviews, revises, updates, and, as necessary, assists in the preparation of, among others, lease
    changes, notices, management plans and marketing plans as it relates to fair housing, accessibility,
    and grievances.

Section 504

  • Monitors and evaluates management’s adherence with state and federal regulations. Researches,
    analyzes, and interprets applicable laws and regulations relative to assigned area of responsibility and
    makes recommendations based on findings.
  • Reviews policies and procedures to ensure that there are no barriers that would preclude participation
    in the rental of units and throughout tenancy by someone with a disability.
  • Addresses questions pertaining to reasonable accommodation and modification and ensures
    consistent application of rules and reduces the risk for perceived discrimination.
  • Reviews and responds in a timely manner to all reasonable accommodation requests submitted by
    applicants and residents of the Housing Authority of the City of Los Angeles (HACLA) communities that
    are managed by EAH. Submits monthly Section 504 tracking sheet to HACLA by the tenth (10th) of the
  • Reviews reasonable accommodation requests that require denial or alternative accommodation for all
    other EAH managed communities within required time frame according to Fair Housing requirements
    and EAH policies and procedures.
  • Ensures necessary documentation/information is submitted to complete the reasonable
    accommodation determination.
  • Ensures all requests for reasonable accommodation received orally or in writing are properly
    documented and tracked with their outcomes.
  • Collaborates with Facilities and REM to provide proposed unit modifications or alternative modifications
    to residents. Ensures that substantial alterations, when undertaken, meet the requirements of the
    applicable accessibility standards.
  • Maintains records and reports of efforts to meet the requirements of Section 504 and keep these
    records on file for review.

Violence Against Women Act (VAWA)

  • Serves as the primary contact to respond to questions from management regarding VAWA compliance
    and requests.
  • Promptly responds to applicant/resident claims of domestic violence, dating violence, sexual assault,
    and stalking.
    Ensures adherence to the properties Emergency Transfer Plan.

Grievance Coordinator

  • Develops, maintains, and disseminates grievance-related policies, procedures consistent with EAH policies and applicable regulatory requirements. Develops and maintains written procedures for filing grievances, conducting internal investigations, and responding to grievances. Develops and conducts training for managers.
  • Conducts and oversees grievance hearings in accordance with EAH, the City of Los Angeles, the Community Redevelopment Agency of the City of Los Angeles (CRA/LA) and other applicable program requirements regarding grievance policies and procedures.
  • Receives and examines relevant information on issues brought before the hearing.
  • Provides a written decision promptly to the participant in all hearing matters consistent with legal requirements. Maintains auditable records of all informal hearings.
  • Serves as Grievance Coordinator for CRA/LA funded communities and assists staff with quarterly report submissions to the Los Angeles Housing Development (LAHD) Accessible Housing Program (AcHP) website.

Disability Coordinator

  • Serves as the Disability Coordinator for CRA/LA funded communities and assists staff with quarterly report submissions to the Los Angeles Housing Development (LAHD) Accessible Housing Program (AcHP) website.
  • Reviews, revises, updates, and, as necessary, prepares LAHD Property Management Plan and submit to the AcHP Analyst the plan for review and approval.
  • Downloads required policies and documents and ensure staff adherence to the policies and use of forms.
  • Registers on an annual basis for mandatory LAHD Fair Housing training. Ensures site staff register and attends mandatory LAHD Fair Housing training annually.


  • Provides any related training and education to staff on updated 504/ADA/Fair Housing requirements, VAWA forms and procedures, EAH Grievance procedures, lease agreements, and effective communication.
  • Assists Real Estate Development (RED) and Real Estate Management (REM) with the preparation of property management and marketing plans for Requests for Proposal (RFPs), Request for Questionnaire (RFQ) and NOFA application submissions.
  • Assists with the coordination of staff efforts, along with the Compliance Director, in ongoing management of long-term special projects including:
    • Limited English Proficiency (LEP) planning and implementation – adherence to Title VI of the Civil Rights Act of 1964; obtain spoken language demographics of applicants, residents, census tract, City and County; complete 4-Factor analysis to determine language interpretation requirements.
    • Affirmatively furthering fair housing – assists to meeting and certifying compliance with our duty to affirmatively further fair housing on an annual basis to HUD to ensure funding obligations are fulfilled.
      3. Emergency planning – review, propose changes to Facilities and REM if necessary to EAH Emergency Evacuation Plan as it relates to persons with disabilities.
    • Lead-Based Paint and Asbestos – ensure lease documents follow Lead and Asbestos disclosure rules.
      5. Effective Communication (Auxiliary Aid) – ensures effective communication with applicants, residents, and members of the public. Adheres to Title II, ensuring whatever is written or spoken must be as clear and understandable to people with disabilities as it is for people who do not have disabilities. Ensures site staff hire qualified sign language interpreters in person or through video remote interpreting (VRI) services, use large font, real-time computer-aided transcription services etc.
    • Actively participates in EAH’s Injury and Illness Prevention Plan
    • Regular and predictable attendance.
    • Other duties as assigned.

Associates degree or equivalent combination of education/training/experience. Minimum two years of experience working with an affordable housing development and management company as a Compliance Specialist, Property Supervisor or Project Manager. Experience in reporting to and working with agencies such as HUD, TCAC, HHFDC, Spectrum, CalHFA, HOME, USRDA, HCD and RHCP.


  • Must have valid driver’s license and DMV clearance.
  • Must have access to reliable vehicle and maintain own auto insurance in accordance with EAH minimum requirements.
    C. Up to date on Fair Housing Training.
  • COS (Certified Occupancy Specialist) or CPO (Certified Profession of Occupancy) and TCS (Tax Credit Specialist; SCS – Site Compliance Specialist or SHCM – Specialist in Housing Credit Management or any related designation) certification.


  • Knowledge of YARDI.
  • Training presentation skills.


EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have receive such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements.  If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening.  Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.   

EAH Housing is an AA/EEO/Veterans/Disabled Employer.  CA BRE #00853495 | HI RB-16985