Intensive Services Supervisor (143 views)

San Francisco, CA
July 28, 2021 2021-09-26
Job Description

Job Summary: The Intensive Services Supervisor oversees the delivery of direct services and community programs for a portfolio of permanent supportive housing. The properties are in several neighborhoods including Chinatown, the Mission, and Mission Bay. The position supervises direct services staff and any interns/volunteers (60% time), manages grants and reporting requirements for the properties (30% time), and may provide direct services at 1-2 sites when needed (10% time). The position requires a highly organized, flexible, independent, and self-motivated individual who can lead and support supervised staff; has experience working in a supportive housing environment and navigating city systems; demonstrates sensitivity to resident issues and concerns; is creative in developing and measuring programs and outcomes; is willing to continuously learn/develop job skills; and is able to thrive in a dynamic, fast-paced, and diverse working environment. This position is ideal for those interested in social work, program management, program development and evaluation, and non-profit management career tracks.

Status: Full-time, Exempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Monday – Friday, general business hours, flexible hours plus some weekends and evenings
Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

  • Ensure in-house direct support services and programs in portfolio are administered in accordance with Resident Services policies and procedures, and provide direct services, as needed
  • Train, supervise, and oversee the work of staff in job responsibilities and duties, organizational policies and procedures, and safe work practices
  • Lead, navigate, implement and maintain a system for city Supportive Housing systems, grants and reporting, including CoC and LOSP, in collaboration with the resident Services Manager and other team members
  • Build and maintain relationships with third party partners and other social service agencies
  • Complete and maintain service reports, grant reports, budgets, and program files for community programs and resident services for sites within the portfolio, and review paperwork for accuracy and thoroughness
  • Ensure financial responsibility of Resident Services expenses for supervised portfolio by monitoring procedures, credit cards and spreadsheets; work with fiscal department members so expenses are contained within annual budget
  • Partner with Property Supervisors of sites within the portfolio to review the on-site working relationship between Resident Services and Property Management, including bilateral concerns related to the properties
  • Work with the Resident Services Manager to form and implement a trauma informed community building model at sites
  • Provide direct services, including information and referrals, case management, and intervention in housing-related violations, disputes or grievances, as necessary, to residents with a history of mental health or substance use issues 
  • Ensure services in portfolio comply with regulatory agreements/requirements
  • Participate in relevant neighborhood collaborative meetings and projects — such as safety committees, community benefit districts, and shared community spaces that will enhance quality of life and overall wellness for residents

Knowledge, Skills, and Experience:

  • An understanding of, sensitivity to, and experience working with issues related to homelessness, substance use, mental health, and aging amongst formerly homeless individuals and the very lowest-income populations
  • Computer skills: MS Word, Excel, Outlook, PowerPoint, Internet
  • Strong organizational, analytical, problem-solving, communication, and follow-through skills
  • Attention to detail
  • Capacity to operate independently, take initiative, and exercise independent judgment
  • Ability to work effectively with people from ethnically and socio-economically diverse backgrounds
  • Ability to develop and maintain relationships with partner organizations
  • Ability to remain professional in stressful situations and exercise crisis de-escalation
  • Ability to maintain confidentiality
  • Ability to multitask and work in a fast-paced team environment 

Minimum Qualifications:

  • Bachelor’s Degree in Social Work or related field
  • Two (2) years of experience in developing, supporting, and supervising staff
  • Two (2) years of experience in providing direct services to very low-income populations 
  • Two (2) years of experience in working with seniors and or formally homeless families/adults
  • One (1) year of experience working with grant management
  • Experience working in a Permanent Supportive Housing environment
  • Experience working effectively with culturally diverse populations
  • Knowledge of affordable housing programs
  • Knowledge of city reporting systems and departments (HSH, DPH, DAAS)

Preferred Qualifications:

  • Master’s Degree in Social Work, preferably LCSW, or related field
  • Experience working within a Harm Reduction Model
  • Experience in trauma informed community building
  • Experience with crisis de-escalation
  • Experience with property management and/or affordable housing-based resident services
  • Experience in program planning, implementation, and outcomes measurement
  • Experience in working with databases to enter and report information
  • Familiarity with San Francisco’s neighborhoods
  • Bilingual/biliterate in English/Cantonese, English/Spanish, English/Russian or English/Arabic