Neighborhood Partnership Housing Services (NPHS) is a community development organization with a mission to build equitable communities by creating innovative housing and economic solutions that advance the well-being of people, vitality of neighborhoods, creation of jobs, and sustainability of the environment. We advance our mission by applying a holistic approach to community and economic development by methodically engineering innovative programs, products, services, and social enterprises that are customer-centric and interconnected to create meaningful impact and transformational change in our communities successfully.
We seek an innovative and adaptable Operations Manager to join our team of entrepreneurs and innovators. Our ideal candidate is flexible, entrepreneurial, technology-minded, and passionate about helping communities grow and thrive. The ideal candidate is a skilled, pro-active communicator able to handle, plan, and execute multiple types of projects simultaneously. The Operations Manager will use their exceptional organizational skills and master multitasking abilities to manage and augment the efficiency of the company and its affiliate’s operations to facilitate growth and long-term mission success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the direction of the Chief Executive Officer, the Operations Manager performs Operations and Administration, Board Governance, Facility, and Information Technology duties for NPHS and its affiliates. This position is essential in communicating with all departments and ensuring the organization and its affiliates operate smoothly, efficiently, and within compliance. This position is characterized by a dynamic, proactive, results-driven personality with a high degree of creativity, detail, communication, people, and performance-oriented skills. As a member of the management, the Operations Manager will actively work to grow NPHS’s reputation for excellent customer service and innovation.
This position is an excellent role for someone looking for an opportunity to take ownership of various functions. This role offers a chance to learn from and with a world-class team with an outstanding record of serial social entrepreneurship.
General Operations and Administration: 40%
- Contribute to the organization’s infrastructure goals and strengthens and improve policies, processes, and procedures.
- Regularly evaluate the efficiency of business procedures according to organizational objectives, revise and formulate policies, and promote their implementation.
- Maintains and updates all policies and procedures, including operational, disaster recovery, business continuity, information technology, cybersecurity, and team member handbook.
- Support the schedule, communication, and functions related to the President and CEO, including communication with the Board of Directors.
- Coordinates all strategic planning activities and monitors and tracks progress towards the strategic plan and organizational goals.
- Work with all departments to develop and implement operational initiatives.
- Monitor and evaluate the various department demands and make the necessary adjustments to support the changes within each department.
- Creates and updates job descriptions and facilitates team member recruitment, hiring, and orientation.
- Provides operational support for all NPHS’s new and existing social enterprises.
- Coordinates all program-related audits and ensures all membership and affiliation requirements are maintained.
- Plans, schedules, and coordinates office events, including meetings, conferences, registrations, and training.
- Takes notes at all management meetings and maintains a project management dashboard to track all objectives and task progress.
- Improve systems for communication between multiple departments.
- Provides administrative support to the CEO as needed.
Board Governance: 40%
- Oversee, coordinate, and manage the development of Board governance policies, procedures, and processes for traditional governance and the Board/CEO relationship. Keep abreast of emerging trends and characteristics of good governance.
- Working with CEO, helping prepare materials for Board Meetings, and acting as staff liaison to relevant board committees.
- Creates Board agendas and schedules and coordinates all Board-related meetings, notifications to Board and Advisor members, recording, writing, and distributing agendas, minutes, and summary notes, and tracking follow-up items.
- Contribute, develop, manage, and maintain a Board portal and resource center containing the governing documents, Bylaws, key governance policies, minutes of board meetings, and written consents.
- Maintains and updates corporate bylaws as necessary for all NPHS affiliates.
- Oversee Board and Committee meetings are organized to enhance member satisfaction and engagement.
- Develops and distributes all Board calendars before the start of each year.
- Coordinates new Board member orientations.
- Prepares and curates all Board resolutions.
- Provides administrative support to the Board of Directors as needed.
Facility Management: 10%
- Coordinating with CFO to manage facility and equipment maintenance requirements and develop a project/maintenance schedule.
- Manage relationships/agreements with external vendors.
- Manage procurement and perform periodic review, research, recommend and oversee the selection of contract services, and negotiate vendor service agreements.
- Monitor NPHS facilities, ensuring lease terms are followed.
- Ensure all work facilities are safe, free of issues, and in compliance with all government regulations.
- Ensure offices are stocked with supplies and that all equipment is working and properly maintained.
It Management: 10%
- Maintain and optimize local company networks and servers.
- Be responsible for device and password management.
- Work with IT vendors to backup data and system security operations (e.g., user authorization, firewalls).
- Manage installations, upgrades, and configurations of hardware and software.
- Oversees cyber-security policies and strategies.
- Manage contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses.
- Coordinates integration of all new technology.
- Detail- and results-oriented; mission-driven.
- Ability to use computer-based technology at a high level to complete different technical tasks that vary in complexity. Proficiency in Microsoft Office Suite, data analysis, and IT management.
- Excellent oral and written communication, interpersonal and conflict-resolution skills.
- Possess excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, key stakeholders, and the public.
- Ability to work congenially with and through various personality types, individuals, governmental entities, and internal and external stakeholders.
- Excellent critical thinking skills and ability to work through ambiguity to find answers.
- Ability to read, analyze and interpret complex documents.
- Ability to multitask and establish appropriate work priorities; Able to work under pressure.
- The ability to see specific situations and the big picture is essential.
- Ability to conceptualize and strategize; willing to actively consider new and innovative opportunities.
- Ability to work independently and as a member of a team; Ability to lead or to take and follow directions.
- Ability to complete work within deadlines or, if not, to establish appropriate work priorities to keep projects moving forward on time without negatively impacting deadlines.
- Ability to track and self-manage assignments as well as report on the status of progress and goals.
- Able to shift priorities and assignments with little notice and based on changing circumstances
- Able to think creatively “on your feet” and thrive in unproven or fluid circumstances.
- Demonstrates a high degree of initiative, responsibility, and accountability.
- Physical Requirements
- Requires a high level of mental concentration, despite frequent interruptions.
- Utilizes computer workstation for extended periods throughout the day.
- Utilizes the telephone and email for a significant amount of communication.
- Must be able and willing to travel throughout the designated geographic area of responsibility and attend evening and weekend meetings as requested.
- Must be able to work some evenings and weekends.
- Work Environment
- Must have access to and be able to drive a car.
- Must have a valid Driver’s License and proof of automobile insurance.
- Education – Bachelor’s degree in business administration, nonprofit management, economics, related field, or equivalent combination of education and experience.
- Experience – Minimum five (5+) in a managerial business position of related work or fieldwork experience in business understanding, operations, strategies, human capital management, and business administration in a corporate environment.
Salary Range: $60,000 – $70,000 and will be commensurate with experience and qualifications. This position has been designed as a full-time, onsite exempt position with a complete benefits package. NPHS’ benefits package includes health, dental, and life insurance, 403B with a 6% match, vacation/sick, paid holidays, and training opportunities. This position does not work remotely.
NPHS requires evidence of full COVID-19 immunization or approval of a religious or medical exemption upon hire and a CORI review prior to employment.
NPHS is dedicated to improving the lives of residents in our communities. Our mission begins at home by cultivating, retaining, and improving the lives of our greatest assets—our employees. We believe diversity fuels our innovation, and team collaboration strengthens our entrepreneurial spirit. Our inclusive working environment encourages all our employees to participate in every aspect of our organization’s development.
NPHS is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. NPHS’ non-discriminatory and equal opportunity policies apply to all prospective and current employees, contractors, and visitors, who may be vulnerable to discriminatory treatment due to specific physical characteristics, beliefs, preferences, orientations, or other traits.