Program Compliance Specialist (200 views)

830 East Jefferson Street, Phoenix, AZ 85034 US
April 5, 2023 2023-06-04
Job Description

This is a remote/out-stationed position serving Western or Central North Carolina.
SUMMARY: The Program Compliance Specialist is responsible for conducting management reviews of assigned properties, including reviews of tenant file documents, rent calculations, FHEO and provide follow-up monitoring of properties to ensure compliance with HUD requirements. Conducts follow up inspections of multifamily project-based Section 8 units referred by HUD documenting conditions.

  • Schedules and notifies owners/agents of upcoming management review dates. Reviews all relevant data related to the property prior to conducting the on-site review.
  • Conducts Management, Occupancy and Fair Housing and Equal Opportunity (FHEO) reviews of assigned projects. Conducts on-site review of approximately five properties per month. Notifies owner in writing of health and safety violations uncovered during the review. Documents conditions identified, and follows up to ensure owners/managers are making necessary corrections.
  • Conducts in-office analysis of information gathered and completes Management Review Report. Forwards copies to owner, FHEO forms to HUD, and enters data into the Integrated Real Estate Maintenance System (iREMS) and the Automated Contract Administration Processing (ACAP) System.
  • Responsible for updating iREMS and ACAP on a timely basis.
  • Maintains an excellent relationship with owners/managers of multifamily project-based Section 8 properties, tenants, HUD and the general public.
  • Completes work professionally, with attention to accuracy, thoroughness, technical knowledge, timeliness, and with the skills necessary to efficiently and effectively complete assigned tasks.
  • Adheres to the requirements of the quality management system as applied to this position.
  • Other duties as assigned by Program Compliance Manager.


Job Requirements


  • Bachelor’s degree in Business, Finance or related field preferred. May substitute additional relevant experience for educational requirement.
  • Five years of progressively responsible property management experience working with multi-family project based Section 8 properties preferred.
  • Experience with other Section 8 and property management experience and/or background as a financial analyst preferred.
  • Must be able to travel throughout the state. To use a personal automobile for Company business employees are required to have a valid driver’s license, a valid vehicle registration, and current automobile liability and collision insurance coverage.
  • Must attend Quadel HUD Subsidized Multi Family Housing Occupancy Training and pass the Quadel Certified Assisted Housing Manager Exam.


  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds.


  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.