Resident Services Coordinator (1296 Shotwell) (217 views)

San Francisco, CA
July 28, 2021 2021-09-26
Job Description

Job SummaryThe Resident Services Coordinator provides support to a diverse group of older adult residents including formerly homeless seniors, living in a 94 unit senior affordable housing site. The position requires a motivated and resourceful individual who is sensitive to residents’ needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services at a new Supportive Housing property in the Mission.

Status: Full-time, Nonexempt, Regular

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday 9:00 a.m. – 5:30 p.m., occasional evenings and weekends

Salary: DOE; Comprehensive Benefits

The OrganizationA private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Case Work/ Information and Referral/Housing Education:

  • Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
  • Provide direct services such as information and referrals, and translation/interpretation assistance
  • Complete case notes, service encounter forms, and group activities in the RS database in a timely manner
  • Develop on-going cooperative network of government and social service agencies
  • Serve as an advocate and liaison for residents with service agencies and/or property management
  • Work in partnership with Property Management to educate residents on their rights and responsibilities

Resident Community Building:

  • Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
  • Provide mediation between residents when needed
  • Support resident leadership and empowerment through resident volunteerism
  • Work with property staff and residents to develop and implement activities and systems that promote safety and security
  • Educate and/or link residents to community/neighborhood projects that impact their quality of life


  • Maintain resident files on resident services database
  • Track resident services data in multiple databases on a regular basis
  • Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
  • Provide information for and/or assist with writing grant applications
  • Conduct resident surveys to measure programs
  • Create monthly calendar of events and activities, and produce outreach flyers
  • Assist in recruiting and supervising volunteers
  • Assist Resident Services team and at organization events
  • Attend meetings and trainings


  • Represent organization to residents and community agencies
  • Contribute to a safe and pleasant work environment
  • Follow policies and procedures, including safe work practices
  • Other duties as assigned

Knowledge, Skills, and Experience:

  • Ability to work with people from ethnically and socio-economically diverse backgrounds
  • Sensitivity to issues facing elderly populations
  • Ability to facilitate group activities with challenging participants
  • Crisis de-escalation and resolution skills

Minimum Qualifications:

  • Academic qualifications:
    • Bachelor’s Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
    • High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
  • One year of experience in developing, organizing, and implementing group activities
  • One (1) year of experience working with older adults
  • Ability to work effectively with culturally diverse populations
  • Bilingual in English/Cantonese
  • Knowledge of, and sensitivity to, the needs of low-income people
  • Ability to travel throughout San Francisco

Preferred Qualifications:

  • Knowledge of public benefits and how to screen for benefits eligibility
  • Experience providing services to seniors and adults with substance use/mental health needs
  • Experience working in a Permanent Supportive Housing environment
  • Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
  • Experience working within a Harm Reduction Model
  • Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
  • Prior experience measuring program outcomes