Resident Services Technician (86 views)

801 12th Street, Sacramento, CA 95814 US
February 5, 2024 2024-04-05
Job Description

SHRA’s Resident Services team is dedicated to serving our residents. Resident Services Technicians have the unique opportunity to work one-on-one with SHRA residents and help them get access to various community resources such as education, employment, job training, health services, child care, and other essential services.

SHRA employees have the opportunity to perform meaningful and impactful work for an agency dedicated to providing affordable housing in the most impacted region of the nation.

The Resident Services Technician will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities.

Experience: Two years of increasingly responsible experience in social, housing or community services, including case management.

Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor’s degree in social work, human services, counseling or a related field is highly preferred.

Some of the essential job functions include:

  • Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through.
  • Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services.
  • Creates and implements outreach activities to meet agency and departmental goals and objectives.
  • Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public.
  • Responds to written and telephone requests and inquiries fro the general public concerning programs. Prepares necessary correspondence.
  • Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness
  • Assists in all aspects of the administration of the agency’s public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs.
  • Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations.