Software Support Specialist (8912 – Business Systems) (114 views)

22 Pelican Way, San Rafael, CA 94901 US
June 17, 2024 2024-08-16
Job Description

Explore a career at EAH Housing. 

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today. 

What we offer. 

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.

We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
13 paid holidays
Flexible Start Times (REM Onsite Positions)

We take care of our employees.
Competitive Salaries  
403b Retirement Plan with 5% company match
Employee Wellness Program
Comprehensive Medical Insurance Plans
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program

This position is for a full time Software Support Specialist to work at EAH Corporate in San Rafael, CA. Position is hybrid remote. Candidates will have a HS diploma or equivalent and computer-related field training such as software development, programming, database design and management, or related field. 1+ year experience in property management or property management software company. 1+ year experience with day-to-day operations and compliance requirements of an affordable housing property site.  Salary range: $27.00 to $43.00 per hour; hiring range for new employees is generally $27.00 to $35.00 per hour, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.


Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts.

EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our to learn more about us, our culture, and how we strive to maintain excellence in everything we do.

For immediate consideration please apply to requisition SOFTW003673 on our website at


Hands on software specialist responsible for leading end-to-end data solutions delivery for business problems related to property management software. Serves as a help desk for software issues for each of the EAH properties. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi-family housing development, Housing Tax Credits and HUD programs to evaluate projects and provide assistance. Utilizes knowledge of Yardi and other property management systems to ensure Real Estate Management staff are utilizing the system correctly and that their training needs and accounting requirements are met. Keeps abreast of changes to housing regulations and software updates. Understands and supports EAH’s mission and core values.


  • Administration of Business Systems support desk queue, including analyzing new support issues and dispatching tickets among team resources appropriately. Assists Director, Business Systems with analyzing support query trends and identifying opportunities for personnel training and system improvements accordingly.
  • Diagnoses, analyzes and troubleshoots Yardi software issues including Checkscan, Payscan, ACH, G/L accounts.
  • Configures and manages system user security, including creating and maintaining user roles, permissions, system settings, and approval workflows.
  • Troubleshoots and corrects Resident Ledgers and Deposit Adjustment Notices (DANs) from banking institutions.
  • Adds reports packages to system report scheduler. Compiles reports as requested from REM, Communications and other EAH departments.
  • Troubleshoots system and data problems and works with software vendors on solutions when issues cannot be resolved in-house.
  • Responsible for opening new bank accounts with banking institutions, in addition to requesting appropriate services and system banking setup.
  • Oversees online banking and system accounting configuration for new properties, transfers and property conversions including, ACH setup for HAP and laundry contracts.
  • Assists in implementation of new modules and products for banking and accounting systems.
  • Ensures data integrity and availability for business software systems, such as Yardi, Onsite, and the like.
  • Collaborates with internal technology partners, vendors and business regarding all aspects of end-to-end systems solution delivery, including design, requirement definition, analysis, communication, testing, pilot/implementation and on-going support with business partners.
  • Trains and supports new hires and all other company employees needing assistance with software and banking systems, which includes assisting with developing training documentation and materials.
  • Assists VP, Business Systems with ongoing software projects and upgrades.
  • Actively participates in EAH’s Injury and Illness Prevention Plan.
  • Regular and predictable attendance.
  • Other duties as assigned.


High school diploma and some formal training/certification in computer-related field such as software development, programming, database design and management, or related field, required. At least 1 year experience in property management or property management software company. At least 1 year experience with day-to-day operations and compliance requirements of an affordable housing property site.


Backend knowledge of Yardi Voyager or relational database: System architecture, security design. COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred. Accounting/bookkeeping experience preferred. Experience with housing regulatory agency. Bachelor’s degree in computer-related field.


EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have received such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements.  If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening.  Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.   

EAH Housing is an AA/EEO/Veterans/Disabled Employer.  CA BRE #00853495 | HI RB-16985