Business Systems Administrator (411 views)

Berkeley, CA
August 13, 2019 2019-10-12
Job Description

Business Systems Administrator 

Position Summary: The Business Systems Administrator is responsible for the day-to-day operations and support of all business systems. SAHA’s main business systems currently include Yardi, Rent Cafe, Active Directory, Egynte, and Zoom. The Systems Administrator is also responsible for the research, analysis, recommendation, testing, and implementation of new technology initiatives and process upgrades to help achieve the goals of the organization. 

Location: This position will work at SAHA’s Main Office located in Berkeley, CA. 

Compensation: The pay range for this position begins at $55,000 annually. Starting pay rates depend on candidate experience, education, skill, comparisons to current staff, and the specific needs of the position hired for. 

Benefits/Perks: We are proud to offer our employees a comprehensive benefits package and work/life balance. Here are some of the highlights: 
Medical HMO- $10 copays. Free for employees, less than $60 / month for employees + children 
Dental HMO or PPO. Free for employees, less than $60 / month for employees + children 
Paid Time Off- 14 days in first year, 19 second year, 24 third year and beyond. 
Paid Holidays- at least 9 per year. 
Regular Schedule- M-F 8:30 – 5:00. 
Retirement- 401k plan with 4% employer match. 100% vested upon hire. 
Life, AD&D, LTD Insurance- basic plan free for employees, option to purchase additional coverage, including for spouse or dependents 

Primary Duties & Responsibilities include but are not limited to the following:

System Administration 
Responsible for the new setup and maintenance of employee profiles, properties, and accounting settings within various systems. 
Maintains, manages and troubleshoots systems configuration, which includes workflows, security permission levels, user access and Active Directory groups, and customization of menus. Also provides routine monthly and quarterly QA reporting. 
Updates and maintains SAHA website. Updates layout, property and project pages, and other functional items as necessary. Receives editorial content edits from Systems Manager, COO, CEO, and others, and publishes approved content to website. 
Updates and maintains Google My Business account, which includes content, photos, office hours, holidays, maps, etc. 
Responsible for day-to-day administration of centralized phone system. This includes working with assigned vendor or consultant to maintain the system. 

System Support 
Supports the Compliance Department with troubleshooting and updating reports, letters and applications within the shared system. These includes but are not limited to verification form, resident notices, waiting list letters, denials, voucher reconciliations, leasing and application packets. 
Serves as liaison between staff and system vendors, with an emphasis on providing enough support to staff that allows and empowers them to effectively operate within SAHA systems. 
Serves as internal point of contact for escalated or unresolved helpdesk issues, Yardi tickets, and web vendor tickets. Follows up on outstanding or delayed tickets with vendor and moves tickets to resolution. 
Assists with managing work of IT and system vendors to ensure timely turnaround of requests and quality of work. 
Analyzes business system issues affecting users. Works closely with system vendor and super users to remedy issues and recommends solutions. 
Stays current on all assigned business systems solutions and their relevance in the marketplace. 

Infrastructure Development & Special Projects 
Working with Business Systems Manager, tests new technology, and assists with the implementation of new technology and new modules within existing systems. 
Provides training when implementing new technology projects or updating systems. 
Assists with gathering data and research to ensure settings, reports, and procedures are consistent with audit and compliance requirements. 
Assists with documenting technical procedures, processes, and policies. 
Creates and maintains customized reports within business systems for other departments. 
Additional duties as assigned. 

Qualifications: Skills, Knowledge and Abilities 
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 
Bachelor’s degree or equivalent work experience. 
Prior experience in the administration, management, or implementation of business systems/software is highly desirable. 
Prior experience or knowledge of Property Management and Compliance is desirable. 
Must be highly skilled in Microsoft Office (Excel, Word, Outlook). Intermediate to advanced skill is highly desirable. 
Prior experience with SQL or other programming is a plus. 

Abilities and Attributes 
Excellent analytical thinking, critical thinking and problem solving skills. 
Ability to provide excellent customer service to both internal and external parties. 
Strong computer literacy, with the ability to learn, navigate, and troubleshoot systems. 
Excellent written and oral communication skills with ability to provide clear and descriptive communication in all circumstances. Must also be able to edit own work for spelling and grammar. 
Highly independent with ability to handle daily responsibilities and projects with minimal direction. 
Ability to handle shifting and multiple priorities in a fast paced, growth environment. 
Must be pro-active in identifying and proposing solutions with the ability to exercise sound judgment in all matters. 
Proven ability to conduct research, coordinate multiple projects, solve problems, prepare/update supporting documentation and maintain records. 
Ability to work collaboratively with different levels of management, external vendors, and a wide variety of individuals. 
Must be accurate and highly detail-oriented with follow-through skills. 
Ability to work under pressure and successfully meet deadlines. 
Flexible, creative and well organized. 
Leadership and presentation skills. 

Supervisory Responsibilities 
None 

Satellite Affordable Housing Associates is an Equal Opportunity Employer