Client Services Coordinator (164 views)

Miami, FL
October 1, 2019 2019-11-30
Job Description

Position Description

Client Services Coordinator


Job Summary: The Client Service Coordinator will provide onsite supportive services, employment

and training support and appropriate referrals for residents in the Carrfour Supportive

Housing programs.                                                      

Essential Duties/Expectations:

  • Complete initial assessments with new residents and together develop Self-Sufficiency Plan (SSP) outlining short term and long term goals
  • Provide services utilizing evidence based practice in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed Care, Critical Time Intervention and Housing First Practices
  • Provides strength based case management services in the areas of, but not limited to: housing stabilization, money management, community integration, benefits establishment, linkage to community providers for substance use, primary and mental health care, and all other services needed to assist client in reaching their housing stability goals
  • Work with Employment and Training department to assist participants in accessing employment and training opportunities
  • Facilitate/Teach daily living skills, workshops and information sessions for residents to promote independence
  • Conduct scheduled home visits with each resident at the frequency determined in collaboration with the Program Supervisor
  • Complete forms in HMIS within 7 days and ensure all data is input in HMIS by the last day of the month
  • Provide linkage and referrals to community services, agencies, and activities
  • Participate in residential community building activities and field trips
  • Provide crisis intervention services in coordination with immediate supervisor and/or Clinical Director
  • Maintain all client records and information in accordance with our policies
  • Ensure compliance with HMIS and make sure that information in Service Point is current and correct
  • Complete all documentation, paperwork in a timely and efficient manner
  • Participate in quarterly (at a minimum) staffing to address resident progress towards SSP goals and update as needed
  • Actively participate in individual and group supervision as scheduled
  • Actively engaged in the overall quality improvement process in order to maximize program effectiveness as directed by your supervisor
  • Attend scheduled workshops, trainings and meetings as required
  • Cross train and work across programs to ensure success of Carrfour Supportive Services
  • Other duties as assigned to support and ensure the success of the program
  • Reports to Program Supervisor
  • Minimum Requirements:
  • Pays close attention to detail and demonstrates strong organization skills.
  • Highly proficient in Excel, Adobe, Microsoft programs, Outlook, and understanding of database applications, including the use of formulas, functions, data import/export and creating charts.
  • Strong critical thinking skills and ability to problem solve.
  • Effective communication skills, backed by detailed written documentation and comprehensive listening skills.
  • Understanding of working directly with formerly homeless individuals and families and at-risk populations by treating all individuals with respect, and are able to build rapport by promoting empathy and compassion with patience and consistency.
  • Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive
  • Willingness to improve and grow within the company.
  • Ability to multi-task, prioritize and manage time efficiently.
  • Displays qualities of a team player mentality and processes strong work ethics.


  • Bachelor’s degree in social work, mental health, psychology, or related field and a minimum of three years related field experience preferred
  • Individuals who do not possess a Bachelor’s Degree will be required to have a high school diploma or equivalent and a minimum of five years related field experience and may be required to become certified as a Behavioral Health Technician
  • Knowledge of community resources
  • Must have a valid driver’s license and reliable transportation
  • Ability to work a flexible schedule and be on-call as needed
  • Bilingual (English/Spanish or Creole/English) preferred    


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended period of time at a keyboard or workstation; to exert light physical effort in sedentary to light work; to use hands in order to finger, handle, or feel; to reach with hands and arms; and to talk or to hear. The employee is occasionally required to lift, carry, push and/or pull objects and materials of light weight (up to 10 pounds). The employee is occasionally required to walk, to stand, to stoop, to kneel, and to crouch. Specific vision abilities required by this job include close vision and color vision.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate controlled office environment and the noise is usually moderate.