The duties of the position include responsibility for internal audit and compliance training for the Houston Housing Authority’s 17,000 + unit Housing Choice Voucher and Moderate Rehabilitation programs. The individual in this position will assist the Compliance and Training Manager in monitoring the HCVP Department’s performance and compliance with HUD rules for the entire program. Audit and training experience are key factors for competitive candidates. Reports to the Compliance and Training Manager.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Assist with developing and implementing a training curriculum to ensure staff compliance with HHA and HCVP program rules and operating system;
- Responsible for training and implementing required policy and procedure training;
- Identify training needs and conducting targeted training;
- Coordinate and schedule training activities for department staff;
- Complete other administrative duties such as coordinating outside training and conference scheduling, for departmental staff;
Familiarity with key HCVP performance guidelines including the Section Eight Management Assessment Program (SEMAP) is critical for success in the position. Key performance areas that this position is responsible for monitoring on an ongoing basis related to SEMAP include:
- The HCVP department must achieve program utilization rate of at least 98 percent;
- Places at least 98 percent of applicants on the waiting list in accordance with the Administrative Plan;
- Selects at least 98 percent of applicants from the waiting list in accordance with the Administrative Plan;
- Only eligible families are admitted to the program and all documentation is complete, accurate, and in full compliance with all applicable HUD requirements;
- Annual Income is documented in accordance with HUD rules;
- Adjusted Income is calculated correctly in accordance with HUD rules;
- Total Tenant Payment is calculated accurately;
Annual Re-certifications, Interim Adjustments, Moves and Owner Rent Increases: In All Programs
- 98 percent of annual re-certifications are completed in a timely manner and special inspections take place as needed;
- Participant families are approved for a different unit/Voucher size only when appropriate;
- Families move only in a manner acceptable under program guidelines and the Administrative Plan;
- All information (complete information for the Annual Recerts, only changed information for the Interim) is documented using EIV when available, otherwise third party verifications or documentation of why third party verification was unavailable;
- Strong written and verbal skills are essential to the position. Applicant must demonstrate the ability to explain complex federal regulations to staff and other stakeholders.
- Ability to collaborate and successfully manage relationships with agency staff at all levels. Position has responsibility for working with all HCVP department members.
- Submits monthly performance reports as required;
- This position may involve either in person or virtual training.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of HUD policies and other federal, state and local laws, rules and regulations related to low income housing and Houston Housing Authority policies.
- Knowledge of good public policy practices and procedures.
- Knowledge of business English and basic mathematics.
- Knowledge of spoken and written Spanish preferred but not required.
- Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with employees.
- Ability to meet both internal and SEMAP program deadlines.
- Ability to plan and prioritize work of self and staff.
- Comprehensive and demonstrable knowledge of HUD Housing Choice Voucher (HCV) and Housing Quality Standards (HQS) rules.
COMPLEXITY / SCOPE OF WORK
- Incumbent performs multifaceted work requiring a deep understanding of HUD rules and requirements relative to Voucher program eligibility, income, rent, inspections and contract procedures.
- The employee must be able to handle complex interpersonal situations involving conflicts between assisted tenants and landlords with skill and professionalism.
- The employee’s work is essential to the successful operation of the Voucher program.
- The employee must be able to work independently, performing complex work in an accurate and timely manner without close supervision.
- The position entails balancing competing priorities and analyzing the affordability of various proposals from staff.
- Other administrative duties may come from the direction of departmental executives.
- The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Houston Housing Authority Administrative Plan, the Houston Housing Authority HCVP program guide to Operations and other instructional memos.
- The employee may frequently be required to use independent judgment in making recommendations and decisions.
- This employee has significant responsibility for updating procedures and guidelines to ensure that they are effective, efficient and comply with HUD requirements.
- The employee does not have direct supervisory responsibilities.
- The employee has continual contact with other employees, HCVP management and temporary staffing agency employees.
- Most contacts are structured in nature and the employee is expected to use normal tact and professional courtesy.
- Occasionally a contact may be uncooperative or antagonistic and the employee would be expected to use above-average tact and courtesy. Failure to respond courteously could adversely affect the public’s opinion of the program and the Authority.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Work is principally sedentary, but may involve some physical exertion, such as kneeling or crouching to obtain files, and eyestrain from working with computers and other office equipment.
- Additionally, there is some degree of stress resulting from contact with applicants, participants, landlords, the public and other employees.
- The work involves the normal risks and discomforts associated with an office environment.
- Bachelor’s Degree required in Business Administration, Public Administration, Urban Affairs, City Planning, Accounting, Sociology, Psychology or a related field preferred (relevant program or audit/training experience may be considered in lieu of a degree);
- A minimum of two (2) years of experience in public housing, Housing Choice Voucher Program, tax credit housing, assisted apartment management or local government housing work (i.e. code enforcement, planning, and community development).
- Previous training experience strongly preferred.
- Certification in High Quality Standards (HQS) Inspection, Income, Rent and Voucher program administration required within first year of employment (training and tests at Houston Housing Authority’s expense);
- Must be able to achieve and maintain required score (generally 85% or higher) on Advanced Rent Calculation Certification Examination.
- Must be able to demonstrate file review consistency through secondary quality control reviews.
- Ability to supervise others effectively and collaboratively, reinforcing good performance and dealing firmly but fairly with less than satisfactory performance;
- Valid Texas driver’s license;
- Eligibility for coverage under Houston Housing Authority fleet auto insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.