Assists the compliance manager to control the requirements of regulatory compliance for the bond, Low Income Housing Tax Credit (LIHTC), and HUD assisted properties. Works as part of a team to process, manage and document compliance for the NeighborWorks Alaska housing portfolio.
- Enhances Multi-Family effectiveness by providing the necessary assistance, information and support to on-site managers and personnel in regards LIHTC, HUD and Bond regulatory compliance.
- Works as part of a team to manage day-to-day file responsibilities, customer service tasks, data entry tracking and application processing.
- Reviews, screens and processes tenant applications for compliance with applicable regulations i.e.: LIHTC, HUD, Bond and Market properties.
- Uses time wisely and efficiently. When assigned work is completed, uses initiative to request additional work. Carries out verbal and written directions, applying organization’s policies and procedures.
- Recognizes and maintains confidentiality of work materials as appropriate.
- Works independently in the absence of supervision and uses initiative and judgment in dealing with workflow and uncertain situations.
- Organizes work by maintaining files of all correspondence from on-site managers to maintain the resident file to be in audit ready condition at any time.
- Provides historical reference by implementing and utilizing organized filing and retrieval systems.
- Performs other related duties as assigned.
- Runs errands on request. (Must have driving record, license and insurance information on file with the HR office before driving personal or company vehicle for NWA).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education or Experience: High school diploma or equivalent. Two years of experience in a secretarial, administrative assistance or customer service position.
Language and Communication Skills: Must read, write, speak and understand English to deal effectively with the public. English usage for verbal and written communications must be at a very high level. Ability to communicate in a professional, pleasant, tactful way with the public and NWA staff.
Mathematical Skills: Basic arithmetic to perform simple accounting principles.
Reasoning and Judgment Abilities: Must be able to follow the directions of the supervisor and determine when to ask for help or guidance. Refers to manuals and regulations when needed.
Certificates, Licenses, Registrations, Certifications: None required.
Equipment: Use of multi-line phone system, desk-top computer, photocopier, facsimile machine and similar administrative equipment.
Other Skills or Abilities: Computer/keyboard skills to use Microsoft Office, Word and Excel. Must have sufficient computer skills to learn YARDI property management software. Ability to work independently in a stressful environment with constant interruptions. Ability to problem-solve. Ability to present a positive and professional image to the public. Skill to handle multi-line phone with accuracy and ease. Ability to work independently without direct supervision. Ability to be punctual and reliable.
Conflicts of Interest: The incumbent of this position must avoid conflicts of interest and the appearance of conflicts of interest with contractors of NWA and those who bid on contracts with NWA.
Confidentiality: This position requires the confidential handling of information, both internal to the organization and external materials submitted by clients and residents.
PREFERRED (but not required) QUALIFICATIONS: Prior experience in property management, or LIHTC or HUD regulatory compliance administration is preferred. Experience in YARDI software a plus.