Director of Operations (20 views)

Stamford, CT
May 8, 2018 2018-07-07
Job Description

New Neighborhoods, Inc. (NNI) is a nonprofit housing developer and manager. We are dedicated to building, redeveloping and preserving low and moderate income rental and ownership housing in Fairfield County, Connecticut for families, graduates entering the workforce, veterans, and retirees who make the region a vital place to live and work.


The Director of Operations is responsible for assisting the President & CEO of New Neighborhoods, Inc. (NNI) in all aspects of the Company operations with the primary responsibility of overseeing all Asset Management, Property Management and Tenant Advocate (Resident Services) program activities.  The Director of Operations maintains a strong day-to-day working relationship with NNl’s Accounting, Audit, Legal and Financial Management consultants and staff.  S/he also oversees all on-site personnel at all NNI properties.

Job Responsibilities:

  • Responsible for maintaining the integrity of NNI’s physical assets and maximizing the returns from these assets in accordance with the Company’s mission, vision and objectives.
  • Coordinating and supervising all Asset Management, Property Management, Audit and Accounting and Tenant Advocate staff as required.
  • Training and development of all personnel assigned either directly or through others.
  • Overseeing the asset management and operation of NNl’s owned and managed properties.
  • Preparing and updating all property and accounting procedure manuals.
  • Supervising all Asset Management staff and consultants including but not limited to developing and monitoring operating and capital budgets, preparing Board reports and regulatory reporting.
  • Overseeing property and liability Insurance providers as well as the construction of major capital improvements for NNI owned and managed properties.
  • Providing oversight, support and supervision for Tenant Advocate Program activities including leadership  development  and  training  and  resident  participation  in  the
  • Resident Council
  • Exploring alternative  routes  to  expanding  NNI’s  property  portfolio  under  senior management.
  • Managing all Risk Management activities (including insurance).
  • Managing Capital needs, preventative maintenance, maintenance supervision and upgrade
  • Ensuring regulatory compliance and annual filing as it pertains to LIHTC, RAP, DECD and HUD  by  reviewing  and  responding  to  applicants’  appeals,  State  Supervising Agency and investo
  • Coordinating rent-up and lease renewals between city and state housing agents
  • Tracking all tenant wait list and working with VA and Shelter for the Homeless.
  • Overseeing Human Resources while assuring the development and maintenance of effective Human Resource policies and procedures.
  • Assuring the development and maintenance of NNI office systems and procedures designed to strengthen the Company.
  • Motivating an atmosphere of harmony, respect and productivity with NNI team building and training.
  • Creating, assisting and overseeing the preparation of the annual operating budget.
  • Managing all fundraising events and developing community even
  • Assisting NNI Tenant Advocates in the planning and execution of tenant activities at NNI properties.
  • Maintaining positive working relationships with other nonprofit organization
  • Being on call 24/7 to handle all emergencies as may be needed.
  • Keeping up with all requirements necessary to be NNI’s designated ADA coordinator and Fair Housing coordinator instead of outsourcing.
  • Providing support and supervision to the Accounting Manager and Property Managers as may be necessary.
  • Supporting the President & CEO and the Board in maintaining the corporate records of NNl’s subsidiary organizations.
  • Completing other tasks, duties and/or special projects as may be assigned by the President and CEO.
  • Continually advocating community outreach and branding of NNI.
  • Providing support and supervision to the Accounting Manager and Property Managers as may be necessary.
  • Supporting the President & CEO and the Board in maintaining the corporate records of NNI’s subsidiary organizations.
  • Completing other task, duties and/or special projects as may be assigned by the President & CEO. 

Education, Experience, Skills and Other Requirements

  • Master’s Degree or equivalent work experience in real estate management, business administration, public administration or related field with ten or more years of work experience in affordable housing/real estate management or management of not-for profit organization
  • Demonstrated  experience   in   managing   staff,    consultants   and   multi-faceted organizations.
  • Knowledge and experience in the management of affordable housing, community planning and organizing and/or the management of non-profit organization
  • Strong communication and organization skills.
  • Experience with operating and capital budgets.
  • Knowledge of HUD and LIHTC tenant selection, income certification and property management regulations.
  • Experience with overseeing records for not-for profit organizations a plus.
  • Strong  analytical,   verbal,   written,   negotiation,   computational   and   interpersonal communication skill.
  • Competent technology skills, including proficiency with using Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project and Adobe Acrobat
  • Ability to work effectively with people of diverse personalities, cultures and communication sty
  • A valid driver’s license and ability to travel to all NNI property locations.

Reports To:  President and CEO

Work Schedule:  Full-Time (40 hours per work week)

Please submit resume and cover letter including salary history and expectations to [email protected]  Due to the volume of resumes received, we are unable to respond to all applicants. Only those selected for further consideration will be contacted.

New Neighborhoods is an Equal Opportunity Employer.

To learn more about us, please visit our website at