SCHEDULE: 40 hours, Monday – Friday, 8:30 a.m. – 5:00 p.m.
The EHR Specialist will provide administrative oversight of the electronic health record. The person in this position will work directly with the following programs: substance use treatment program, the tenant support services in housing, the housing stabilization team and the pre-tenancy services in the emergency shelters. This includes training users in record keeping and related policies, responding to medical records requests, archiving medical records, preparing data for scheduled audits, producing reports related to revenue, compliance and other analytics used by the Corporate Compliance Committee. The Specialist is responsible for promoting the use and continuous improvement of the agency EHR, Carelogic, in order to maximize effectiveness of the system, and oversee planning, training, support and maintenance of the EHR. The Specialist will work closely with programs to analyze current workflows for documentation and make recommendations regarding improvement and develop, implement and maintain service documents and modules. The Specialist will develop and maintain the training curriculum for both individuals and groups, schedule and instruct clinical and non-clinical staff on the appropriate use of the system for their role and provide training and education of system upgrades, new features and new functionality. The EHR Specialist is responsible for troubleshooting and completing application issues and trouble tickets, and reporting to the software vendor. The EHR Specialist participates as a member of the Corporate Compliance Committee and also participates in regular billing meetings and is a liaison to all users, and leadership, in order to ensure that all issues are resolved in a timely manner.
- At least 2 years of experience preferred in an EHR coordination role, or experience with implementation of software programs, including end-user training and support. Associates degree or equivalent experience required.
- Strong planning and organizational skills, and ability to work well with managers, peers, and internal and external partners
- Strong computer skills for data gathering, documentation and reporting
- Strong knowledge of management information systems / database programs and Electronic Health Records
- Ability to work independently and as part of a team
- High level of computer literacy and expert knowledge of Electronic Health Records, Windows, Access, Excel spreadsheets
- Knowledge of 42 CFR, Confidentiality and HIPAA regulations
- Ability to access different building locations and program sites
- Ability to climb several flights of stairs
- Ability to lift up to 50 pounds of weight
- Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment
- Flexibility to work or be available according to program demands
- Highly developed organizational skills, excellent verbal/written communication and interpersonal skills
- Ability to communicate professionally both verbally and in writing
- Ability to prioritize and manage different roles and tasks, with attention to deadlines
- Ability to multitask and demonstrate flexibility as necessary
- Ability to take initiative, plan and work independently
- Contributes to the overall integration and success of the department by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested and promoting organizational integration based on the mission, vision and values
PAY: $45,000 – 55,000 DOE