Homeless Shelter Front-Door Triage Specialist (152 views)

Boston, Massachusetts
September 6, 2019 2019-11-05
Job Description

The Triage Specialist engages new shelter referrals in a triage assessment process which is designed to determine a guest’s immediate level of need and assertively moves the guest to safe housing. The Triage Specialist will work with community providers of health and behavioral health services to coordinate care plans which do not rely on emergency shelter when other more appropriate medical and behavioral health services should be explored and utilized. The Triage Specialist will work to coordinate appropriate discharge plans for guests who are reentering the community from incarceration with a clear focus on upstream services which avoid unnecessary reliance on emergency shelter. The Triage Specialist will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-Informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing. If diversion is not possible or appropriate, the Triage Specialist will initiate a full guest intake, frame the guest understands of a limited stay in emergency shelter, and establishes the foundation for the guest’s work towards a more permanent housing solution – this will include triage housing placement within the first 30 days of Shelter. The Triage Specialist will provide exceptional customer service both internally and externally and will work in partnership with case management teams to provide integrated service delivery which furthers our mission to eliminate homelessness. The Triage Specialist will work under tight timeframes for accurately entering guest information into Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position.

Schedule will change after training period: Friday – Monday, 12:00 p.m. – 10:30 p.m.


  • Associates in a human services related field Or High School Diploma with a minimum of two (2) years of equivalent experience in a social service setting

  • Valid Massachusetts Driver’s License

  • Strong computer and math skills, including familiarity with MS Word, Excel and ability to learn and successfully use MIS & HMIS programs

  • Minimum of two (2) years’ experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns

  • Working knowledge of local resources available to Boston’s homeless population

  • Working Knowledge of Housing First and Rapid Rehousing

  • Knowledge of the issues related to homelessness

  • Strong written communication skills

  • Ability to stand for moderate periods of time

  • Ability to stretch, bend, lift and assist guests up and down stairs during difficult and/or emergency situations.

  • Ability to respond safely and quickly in case of emergency situations

  • Ability to sit for moderate periods of time at a desk in an office while interacting with clients and/or managing documentation and completing data entry

  • Must be able to drive a PSI vehicle for work use