Housing Navigator (117 views)

Los Angeles, CA
September 21, 2021 2021-11-20
Job Description

Schedule: Sunday – Thursday (9:00am-5:30pm)

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Eligibility for Student Loan Forgiveness, Employee Resource Groups


One of the oldest domestic violence shelters in the state, Sojourn provides shelter and comprehensive services to victims of domestic violence and their families.   Sojourn staff implement trauma-informed, empowerment and housing first philosophies to ensure the health and well-being of survivors and their children, and work with families to find safe housing alternatives. 

Under the supervision of the Shelter/Housing Manager, the Housing Navigator is responsible for efficiently assisting survivors into permanent housing.   The Housing Navigator must be able to incorporate and apply the Sojourn principles of Trauma-Informed Care, Harm Reduction, and Empowerment and must have a deep understanding of the unique challenges that confront victims of intimate partner violence (IPV) in obtaining and maintaining housing.  

The Housing Navigator must thrive in a fast paced, group-oriented setting, and enjoy working directly with clients in collaboration with Sojourn staff, PeopleCo departments, other community based organizations and DV organizations, Landlords and property managers.   The Housing Navigator must have strong case management skills in order to help survivors to overcome any barriers to housing.  The Housing Navigator must be knowledgeable of housing resources, subsidies, and housing regulations and must be able to interact positively with landlords and property managers in order to resolve any LL/Tenant disputes in support of the survivor’s obtaining and retaining permanent housing.

The Housing Navigator is responsible for preparing housing applications with a strong focus on attention to detail, and is accountable to the Housing Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of their program-enrolled clients.


Case management and Housing Navigation:  

  1. The Housing Navigator is responsible for housing 20-25 survivor households, as signified by the signing of a lease.
  2. Assist clients to apply for appropriate subsidies and/or community based units (e.g., shared housing, SRO, low-income apartments, etc.)
  3. Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with inside and outside partners and as required by the project and its funding sources.
  4. Assess clients’ legal, financial, social, medical, and psychological needs as related to their housing search and link survivors to other supports to overcome barriers to housing (such as counseling, support groups, legal services, etc.)
    1. Assist in removing barriers (such as rental arrears, transportation, income, auto repairs, etc.)
  5. Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired housing outcomes
  6. Assess clients’ eligibility for public assistance; provide referrals and advocacy to access those benefits
  7. Work cooperatively and cohesively with CES Matcher and CES Coordination Team Where appropriate
  8. Assist survivor to locate appropriate housing resources, to view units, to submit applications, and apply for move-in costs (furniture, security deposits, etc.) where relevant.
  9. Provide on-going retention services; provide follow-up support for a minimum of 6 months to ensure survivors retain housing.
  10. Transport clients to view units and move-in as necessary.
  11. Other Duties as assigned

Community Outreach and Referrals

  1. Engage with  other  The People Concern departments (such as Interim Housing,  PSH,  Mental Health,  Health & Wellness, etc.) to obtain appropriate referrals of IPV survivors who are seeking housing;  engage with  other Domestic Violence organizations and other community based organizations  to obtain appropriate referrals  to Sojourn’s housing program.
  2. Work collaboratively with partners to help survivors apply for and obtain housing.

Interface with Landlords, Community members, and Property Managers

  1. Ensure housing resources and housing inventory that support IPV victims by connecting and collaborating with landlords, community members and property managers who have available units. 
  2.  Mediate conflicts between clients and property management and/or private landlords to promote a smooth match-to-lease-up process


  • High School diploma or GED and minimum one year case management experience working with homeless individuals living with mental illness and/or substance abuse disorders
  • Knowledge/understanding of DV/IPV preferred
  • Driving is an essential duty of the Housing Navigator position:   employee must have valid CA Driver’s License, good driving record, required insurance and must have their own reliable vehicle.  
  • Trained in crisis intervention
  • Must have knowledge of housing guidelines as they relate to client housing resource eligibility (such as HUD, LAHSA; understanding of housing resources such as shared housing, RRH, etc. (required)
  • Trained in HMIS and the CES preferred
  • Ability to engage HACLA, HACOLA, DHS, DMH, and other community housing resource providers
  • Bilingual (English-Spanish) / Bicultural strongly preferred (required for 1 position);
  • Knowledge of social service providers and programs, and of local and federal government benefits and entitlements
  • Flexible and able to evaluate data/information and make decisions quickly that are in alignment with Sojourn’s established policies, procedures, and guidelines
  • Detail-oriented with strong time management, organizational, written and verbal communication skills
  • Strong Computer skills required; able to perform web-based housing searches and effectively use computerized database for client file management, with strong skills in Microsoft Word, Outlook, and Excel programs  (a computer test will be provided)
  • Strong critical thinking skills and self-starter with strong ability to work independently.
  • Active participation in supervision, staff meetings, trainings, conferences, workshops, and other meetings and gatherings as required.
  • Responsible and reliable (attendance) and works well as part of a team.
  • Able to obtain and maintain CPR/1st Aid certification

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws