Housing Stability Case Manager (98 views)

Boston, MA
May 4, 2022 2022-07-03
Job Description

SCHEDULE: 40 hours, Monday – Friday, 8:00am – 4:30pm

Pays $23.00 per hour


The Housing Stability Case Manager provides intensive case management support identified residents of the 140 Clarendon Street community, using the Housing First and Trauma Informed Care models to promote long-term stability in housing. 

The Housing Stability Case Manager works as part of multidisciplinary team comprised of both PSI Services staff as well as Beacon Communities Community Engagement and Property Management staff, whose role is to offer stabilization services and support to identified residents who may be experiencing untreated mental health issues, substance use issues, and other major health challenges.  The Case Manager uses a Harm Reduction, Trauma Informed approach to working with residents, including the utilization of Stages of Change Theory and Motivational Interviewing techniques.  The Case Manager is responsible for a rotating caseload of residents who will be prioritized and referred by the Beacon Communities team.  The case load will range from 15-18 residents at any given time.  This role will also collaborate with Beacon Community Engagement staff and PSI Services staff on program-wide efforts to stabilize and promote the individual growth of all 140 residents.  Additional case management responsibilities include, but are not limited to: assisting residents in acquiring program documentation; assisting residents with obtaining benefits, connection and time-limited coordination with health care, educational opportunities, employment opportunities, and legal aid; supporting the development of residents activities of daily living (ADL) skills and creating focused individual service plans with residents.  The role will also maintaining all necessary documentation and data regarding referrals and outcomes for annual review.


The Housing Stability Case Manager must have a clear commitment to the population we serve, and be able to work as part of a team.



  • Bachelor’s Degree or higher in a related field (i.e. social work, clinical psychology, education, nursing)
  • Strong written communication skills
  • Computer Proficiency in Microsoft Office


  • Experience working with individuals experiencing substance use and behavioral health issues, elders, trauma, homelessness, social isolation and/or other complex disorders
  • Strong commitment to learning and using Harm Reduction, Motivational Interviewing and Brief Treatment skills in order to promote improved behavioral health among tenants
  • Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
  • Experience working as part of a team
  • Ability to learn and utilize the CareLogic Electronic Health Record System


  • Ability to access different building locations and program sites via vehicle, public transit, and by foot in varied weather conditions
  • Ability to climb several flights of stairs
  • Ability to sit for long periods of time and use computer, calculator, fax/scanner, copier and other office equipment 


  • Ability to set limits fairly and consistently while maintaining appropriate boundaries
  • Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands
  • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent the organization in various forums
  • Ability to take initiative, plan and work independently
  • Interpersonal skills, patience, persistence, tolerance, ability to engage and develop rapport with a wide range of personalities
  • Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
  • Contributes to the overall integration and success of 140 Clarendon resident services by being a team player, accepting and offering guidance as appropriate, participating in Beacon/PSI activities and trainings as requested and promoting organizational integration based on our shared community to providing a community of support and learning.


  • Bi-lingual – Spanish/English
  • Proficiency in Microsoft Teams
  • Experience working with chronically homeless and/or other marginalized populations in affordable housing and Housing First programs
  • Knowledge of local care-giving and advocacy resources for people experiencing: substance use disorders, mental health disorders, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
  • Knowledge of government benefits systems, and Boston area service providers


  • Actively manage a case load of 15-20 residents of 140 Clarendon promoting housing retention, income maximization, and greater self-determination.  Provide high quality, culturally sensitive, resident centered case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction.  Using creativity and perseverance when necessary to engage the most difficult to engage residents at the request of Beacon Communities.
  • Work with residents to create resident centered, strengths-based, individual service plans (ISP), to be periodically evaluated and edited as necessary/appropriate and/or according duration of need and engagement
  • Educate, coach, and reinforce activities of daily living (ADL) skills, including, but not limited to personal hygiene, budgeting, cooking and leisure time activities.  Assist referred residents in shopping, laundry, and other ADL as appropriate.
  • Provide strengths-based interventions with resident’s experiencing mental health crises or other acute crisis.  Develop individually based crisis intervention plans in order to reduce the number of hospitalizations and/or police response.  Intervene directly and/or cooperate with team efforts around crisis stabilization for tenants.
  • Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, resident charts, incident reports, detailed case notes and referrals and third party billing, when applicable.   
  • Participate as part of the Beacon Communities Community Engagement team, contributing to/and participating in case conferencing and collaborating with external providers as needed.
  • Provide advocacy and brokerage services with community agencies and other available and appropriate resources, with the goal of supporting each resident’s personal growth, enhanced independence and stability in housing.  Demonstrate initiative in exploring existing and potential resources for residents through the development of positive working relationships with service providers in the Greater Boston community.  Actively participate in referrals and aftercare/discharge planning to and from treatment programs and stability services when appropriate.
  • Attend regularly scheduled meetings including supervisory, team meetings, PSI and Beacon Communities Department meetings, and other meetings as requested. 
  • Participate in required and recommended trainings to enhance case management and advocacy skills.
  • Represent Beacon Communities and/or PSI in the Housing Court system in conjunction with the Case Management Supervisor or Beacon Property Management staff.
  • Assist residents as required for any necessary bed bug remediation and/or hoarding remediation(s).
  • Demonstrate and support both Beacon Communities and PSI organizational efforts around diversity, equity and inclusion

Apply At: Pine Street Inn | Careers