Inclusionary Rental Housing Associate (153 views)

344 Broadway, Cambridge, MA 02139 US
August 22, 2023 2023-10-21
Job Description


The Inclusionary Rental Housing Associate will be a key member of CDD’s Housing Division inclusionary rental housing program team.  They will work with rental applicants, tenants, City staff, non-profit organizations, Cambridge Housing Authority, private housing developers and managers, and other housing advocates and service providers.  The Associate will manage tenant selection, leasing, recertifications, and applicant pools for the City’s inclusionary rental housing program.  The Associate will also conduct workshops for residents in need of housing assistance and participate in outreach events to publicize the City’s housing programs.


Primary responsibilities include:

  • Manage tenant selection for available rental units; work with property managers to coordinate applicant review, offering, and leasing of affordable units to selected applicants.
  • Work with housing applicants through all phases of the application process and review of eligibility requirements including income certification.
  • Review and process annual recertifications of tenant eligibility for resident compliance with program requirements.
  • Coordinate and conduct workshops to publicize the City’s housing programs, educate residents on housing options in the city, and counsel housing applicants on available options.
  • Manage housing marketing and outreach efforts; work with other staff to develop marketing and outreach materials for print, web, and social media; organize and conduct program information sessions and attend community events to publicize available housing assistance.
  • Develop and maintain relationships with residents, property managers, and other agencies and service providers.
  • Maintain and manage applicant and resident information in program management software.
  • Compile, report and analyze data on program utilization for program evaluation, management, and goal setting.
  • Assist with other City housing programs and special projects as needed.
  • Perform other duties as required.


The Inclusionary Rental Housing Associate should be a self-motivated, detail-oriented professional who is ready to work as part of a team to house residents in affordable homes, provide housing-related services and counseling to households in need of affordable housing, and assist with the full range of the City’s affordable housing programs.  We seek candidates with a strong commitment to equity and respect both in the provision of services and in the workplace.

Education & Experience

  • Bachelor’s degree and 4 years of experience in affordable housing programs, or equivalent combination of education, training, and professional experience.  A master’s degree in community development, public administration, or a related field may be substituted for 2 years of experience.

Skills & Abilities

  • Strong customer service skills, excellent written and oral communication skills.
  • Excellent attention to detail, organizational and time management skills.
  • Ability to understand, interpret, summarize and communicate program policies, guidelines, and complex information to program participants and a diverse range of audiences; excellent analytical skills.
  • Ability to manage multiple responsibilities, tasks, and interactions in a fast-paced office environment while remaining attentive to accuracy of work.
  • Strong computer skills including demonstrated proficiency with essential software (MS Word, MS Excel, MS Outlook).
  • Ability to set priorities and to work independently and efficiently to manage individual responsibilities,
  • Ability to work collaboratively and proactively as a team player to achieve team goals.
  • Ability to explain complex information on program requirements and processes to housing applicants and in public settings.
  • The City of Cambridge’s workforce, like the community it serves, is diverse; Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies; Commitment to working in a community that values diversity and experience working with diverse community groups.

Preferred Qualifications

  • Experience with application review and management, and income determination for affordable housing or other similar programs
  • Experience with program outreach and marketing including use of web and social media.
  • Experience with tenant selection, eligibility certification, and leasing
  • Experience with affordable housing management software (Emphasys)
  • Experience with SQL data and reporting a plus but not required.
  • Knowledge of the Cambridge community and available resources
  • Proficiency in Amharic, Haitian Creole, Portuguese or Spanish. 

PHYSICAL DEMANDS:   Work requires ability to access, input, and retrieve information from a computer. Work involves frequent evening meetings, travelling throughout the city, driving, walking, and climbing stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: Work is primarily indoors in a professional office setting including public meetings, workshops and information/presentation sessions. There will be visits to building sites, some of which may be under construction. This position may be eligible for hybrid work under the City’s Telework Policy, depending on operational needs.


  • Competitive health, dental, and vision insurance
  • Vacation and Sick leave eligible
  • Sick Incentive Pay Eligible
  • 3 Personal days
  • 14 Paid Holidays
  • Management Allowance, $2,700/year
  • Discounted MBTA monthly pass, Bluebikes membership and EZRide Shuttle pass

Application Instruction: 

Apply directly to our career center (link below) by uploading your resume and cover letter by 09/19/23. We are an AA/EEO Employer.