Property Manager (203 views)

Braintree, MA
March 6, 2019 2019-05-05
Job Description

Under the direction of the Director of Property Management, the Property Manager is responsible for all phases of the assigned properties operations and on-site team performances.  S/he must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment for the residents.  This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to Caritas’s Mission Statement, policies, and procedures; and that the sites are in compliance with regulatory requirements. 

PHYSICAL CONDITION OF PROPERTIES: Ensure that assigned properties are in top physical condition

  • Conduct monthly announced site visits and periodic unannounced site visits
  • Provide a written summary of satisfactory and unsatisfactory building conditions within a week following site visit
  • Provide recommendations for physical improvements and repairs as needed, with a minimum of quarterly reports

RENT COLLECTION: Oversee rent collections to minimize rent loss and the need to evict tenants for nonpayment

  • Ensure that rents are collected within the first ten days of the month
  • Issue late notices per company policy and lease requirements
  • Make recommendations for eviction actions, payment plans, assistance from the Caritas tenant preservation fund


BUDGETING:  Ensure that net operating income meets planned budget

  • Prepare annual budgets for each property
  • Monitor monthly actuals to planned budget and explains any variances
  • Develop actions to address variances and keep properties on budget


AFFORDABILITY COMPLIANCE:  Ensure compliance with rent and income guidelines

  • Monitor compliance with regulatory agreements
  • Verify that required income targets are met
  • Verify that rents meet affordability/regulatory guidelines
  • Participate in Finepoint and other compliance audits


SUPERVISION: Work with and motivate site managers

  • Ensure that site managers understand company policies and job expectations
  • Oversee completion of site managers’ duties, including:
    • Prompt reporting of actual and anticipated vacancies
    • Interviewing potential residents
    • Prompt filing of incident reports
    • Collecting income qualification data, as required
    • Maintaining vacant rooms in rent-ready condition
    • Responding to resident complaints
    • Tracking work order completion
    • Other duties, as assigned
  • Provide a positive work environment by managing and resolving conflicts in a constructive manner. Evaluate each site manager’s performance in writing. Make recommendations to the Director of Property Management regarding any site manager’s performance or misconduct issues.


TECHNICAL EXPERTISE: Maintain the technical expertise necessary to fulfill job requirements

  • Attend all required training sessions
  • Keep current on changes in income and rent level requirements
  • Monitor compliance with income and rent level requirements


TEAMWORK: Work effectively with others inside and outside the organization.

  • Maintain good working relationships and effective communications with supervisor, peers, and colleagues.
  • Respond in a timely and effective manner to requests for information
  • Assist supervisor and colleagues in their tasks
  • Take initiative to solve problems caused by poor communications and relationships
  • Identify ways to improve work processes
  • Participate in staff meetings.
  • Comply with established Caritas rules and responsibilities.
  • Contribute to a positive image of Caritas, both inside and outside the organization

Knowledge, Skills and Abilities: 

  • Excellent budget and financial management skills
  • Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
  • Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
  • Excellent verbal and written communication skills required
  • Knowledge of Federal Fair Housing Laws & Guidelines a plus
  • Demonstrated excellent customer service skills are necessary to be successful in this role
  • Ability to speak a second language is a plus!
  • Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
  • Leadership skills and understanding of effective management of personal development for all employees desired

Physical Demands & Work Environment: 

Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions.  Some travel to local sites may be required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience: 

BA/BS and 3 years in progressive career path in Residential Property Management, preferably with government-assisted properties.  Experience in supervising site staffs preferred.  Industry designations such as COS, LIHTC, ARM®, and/or CPM®, etc. are a plus.