Property Manager II
About SAHA: Satellite Affordable Housing Associates (SAHA) is a leader in the affordable housing industry and is driven by the fundamental belief that every person deserves a home. We take pride in providing quality affordable homes that empower people and strength neighborhoods. Our philosophy of embracing sustainability, initiative, financial responsibility and diversity makes us one of the preeminent affordable housing development/management providers and employers in the Bay Area. With a staff of over 170, we take pride in offering our employees work/life balance, opportunities for growth and development and an excellent benefit package including several plans with 100% employer paid, employee coverage.
Position Summary: The Property Manager is responsible for the day-to-day operation of the property(ies) and for supervision of at least two assigned maintenance staff. This includes serving as a mentor to assigned junior staff and working in concert with the Resident Services Coordinator in developing a supportive environment for all residents within the property(ies). The Property Manager ensures the property is well-maintained within established operating and fiscal policies, as well as ensuring compliance with all regulatory agencies and investors. The Property Manager also provides support to other Managers within SAHA’s portfolio and may also work on special projects as needed based on skill level and availability.
Location: This position will work at a SAHA property in Berkeley- Strawberry Creek Lodge. Applicants are encouraged to visit SAHA’s website to learn more about our properties.
Compensation: The pay range range for this position is approximately $60,000 – $70,000 annually. Starting pay rate depends on candidate experience, skill, comparisons to current staff, and the specific position hired for.
Benefits/Perks: We are proud to offer our employees a comprehensive benefits package and work/life balance. Here are some of the highlights:
- Medical HMO- $10 copays. Free for employees, less than $60 / month for employees + children
- Dental HMO or PPO. Free for employees, less than $60 / month for employees + children
- Paid Time Off- 14 days in first year, 19 second year, 24 third year and beyond.
- Paid Holidays- at least 9 per year.
- Regular Schedule- M-F 8:30 – 5:00
- Retirement- 401k plan with 4% employer match
- Life, AD&D, LTD Insurance- basic plan free for employees, option to purchase additional coverage, including for spouse or dependents
Primary duties and responsibilities include but are not limited to the following:
- Supervises and is responsible for performance of all staff assigned to the property. This primarily includes Assistant or Associate Managers and Maintenance Technician(s) depending on property size, location, and need. Includes goal setting, planning, evaluations and ensuring that staff adheres to organization-wide personnel policies & procedures, including safety practices.
- Ensures that the property is maintained physically to meet the standards set by both REAC and the organization. This is achieved by following procedures established by SAHA and working with onsite Maintenance staff to perform necessary work.
- Ensures all vacant apartment turnover procedures are followed; that turnovers are accomplished in a timeframe and manner consistent with the organization’s standards and the property’s budgetary goals and limitations.
- Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment and submits them to Property Supervisor as needed.
- Maintains occupancy based on the organization’s standard for each property. This includes anticipating vacancies, adhering to Waiting List procedures and selection policies in compliance with Federal, State, Local, Regulatory, and SAHA’s requirements.
- Conducts all certification and recertification interviews as necessary per program regulation and organization policy. Ensures that all resident files are maintained, accurate, and current.
- Ensures that rent is collected each month for all persons residing in the property. Takes appropriate steps to enforce payments as necessary. Deposits daily of all monies collected.
- Reviews the monthly rent roll to ensure that the property security deposits, rents, move in dates, etc., are accurate.
- Reviews the property’s monthly income and expense statement and reports any areas considered a problem to Property Supervisor.
- Responsible for receipt of and entry of all payables for each site. This will include following procedures as outlined by Property Management in conjunction with Accounting.
- Keeps Yardi Property Management and Accounting software up-to-date.
- Provides the initial draft of the annual site budget to the Property Supervisor by the deadline given.
- Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.
- Adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
- Manages resident evictions in compliance with court order and directions from the organization’s legal counsel or Property Supervisor.
- Convenes and chairs Town Hall Meetings in accordance with the organization standards and requirements.
- Prepares and submits end of the month reports for submission to the Property Supervisor.
- Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.
- Interacts effectively with Service Coordinator staff in resolving resident issues and concerns.
- Provides direct assistance and direction during after-hours emergencies, as needed.
- Performs additional duties as assigned by management.
Education and/or Experience:
- Minimum three (3) years supervisory experience or equivalent experience which demonstrates the ability to motivate, support and hold others accountable.
- Prior experience and understanding of HUD, LIHTC, and the affordable housing industry is preferred but not required.
Abilities and Attributes:
- Ability to read and interpret documents such as Emergency Management Systems, including safety rules, operating maintenance instructions, and procedure manuals.
- Strong written communication skills with the ability to write routine reports and correspondence.
- Strong verbal presentation skills with the ability to speak effectively before groups of residents or staff.
- Knowledge of landlord-tenant law and procedures with ability to comprehend HUD manuals and industry publications.
- Knowledge of building maintenance systems.
- Strong computer skills in MS Office (Excel, Word and Outlook). Knowledge of Yardi software a plus!
- Excellent analytical and problem-solving skills.
- High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously in a timely manner.
- Ability to team built, train and coach others.
- Ability to work well with individuals from diverse socio-economic and ethnic backgrounds.
- De-escalation and conflict resolution skills a plus.
- Must be able to receive & follow through on verbal information/instructions over the phone, via e-mail and in person as supervisor & management is not on site.
- Must be able to be aware of the sounds made by emergency equipment and take appropriate action.
- Must be able to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.
- This position requires initiative and follow-through on all tasks.
Certifications or Licenses:
- CA Driver License — driving is required (DMV check will be conducted).
- Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist depending on property and regulatory structure or attainment of within six (6) months of hire. Training is provided.
Varies according to size of property and budget but customary staff set up consists of Property Manager, Maintenance Technician and Custodian. For larger properties, position may also supervise Assistant Property Manager, Administrative Assistant, Desk Clerks and Assistant Resident Manager(s). Additionally, interacts and works in conjunction with on-site Service Coordinator on related tenant issues and activities; however, does not directly supervise.
*Satellite Affordable Housing Associates is an Equal Opportunity Employer*