About SAHA: Satellite Affordable Housing Associates (SAHA) is a leader in the affordable housing industry and is driven by the fundamental belief that every person deserves a home. We take pride in providing quality affordable homes that empower people and strength neighborhoods. Our philosophy of embracing sustainability, initiative, financial responsibility and diversity makes us one of the preeminent affordable housing development/management providers and employers in the Bay Area. With a staff of over 170, we take pride in offering our employees work/life balance, opportunities for growth and development and an excellent benefit package including several plans with 100% employer paid, employee coverage.
Position Summary: Under the direction of the Property Supervisor, the Property Manager is responsible for the overall operation of the property and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained building within established management operating and fiscal policies, as well as ensuring compliance with all regulatory agencies and investors. This includes developing within the property a supportive environment for all residents, managing onsite staff and their duties and interacting with and supervising vendors/contractors.
Location: This position is responsible for managing two SAHA properties located in the city of Oakland.
Primary duties and responsibilities include but are not limited to the following:
- Supervises and is responsible for performance of all staff assigned to the property. This can include Assistant Manager, Assistant Resident Manager, Administrative Assistant, Maintenance and Custodial positions depending on property size, location, and need. Includes goal setting, planning, evaluations and ensuring that staff adheres to organization-wide personnel policies & procedures, including safety practices.
- Ensures that the property is maintained physically to meet the standards set by both REAC and the organization. This is achieved by following procedures established by SAHA and working with onsite Maintenance staff to perform necessary work.
- Ensures all vacant apartment turnover procedures are followed; that turnovers are accomplished in a timeframe and manner consistent with the organization’s standards and the property’s budgetary goals and limitations.
- Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment and submits them to Property Supervisor as needed.
- Maintains occupancy based on the organization’s standard for each property. This includes anticipating vacancies, adhering to Waiting List procedures and selection policies in compliance with Federal, State, Local, Regulatory, and SAHA’s requirements.
- Conducts all certification and recertification interviews as necessary per program regulation and organization policy. Ensures that all resident files are maintained, accurate, and current.
- Ensures that rent is collected each month for all persons residing in the property. Takes appropriate steps to enforce payments as necessary. Deposits daily of all monies collected.
- Reviews the monthly rent roll to ensure that the property security deposits, rents, move in dates, etc., are accurate.
- Reviews the property’s monthly income and expense statement and reports any areas considered a problem to Property Supervisor.
- Responsible for receipt of and entry of all payables for each site. This will include following procedures as outlined by Property Management in conjunction with Accounting.
- Keeps Yardi Property Management and Accounting software up-to-date.
- Provides the initial draft of the annual site budget to the Property Supervisor by the deadline given.
- Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.
- Adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
- Manages resident evictions in compliance with court order and directions from the organization’s legal counsel or Property Supervisor.
- Convenes and chairs Town Hall Meetings in accordance with the organization standards and requirements.
- Prepares and submits end of the month reports for submission to the Property Supervisor.
- Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.
- Interacts effectively with Service Coordinator staff in resolving resident issues and concerns.
- Provides direct assistance and direction during after-hours emergencies, as needed.
- Performs additional duties as assigned by management.
Qualifications: Skills, Knowledge and Abilities
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Bachelor’s degree in Business or related field or equivalent experience.
- Minimum two (2) years supervisory experience.
- Prior affordable housing property management experience as an Assistant Manager or Property Manager a plus but not required.
- Experience and understanding of HUD, LIHTC and affordable housing industry.
Abilities and Attributes:
- Ability to read and interpret documents such as Emergency Management Systems, including safety rules, operating maintenance instructions, and procedure manuals.
- Strong written communication skills with the ability to write routine reports and correspondence.
- Strong verbal presentation skills with the ability to speak effectively before groups of residents or staff.
- Knowledge of landlord-tenant law and procedures with ability to comprehend HUD manuals and industry publications.
- Knowledge of building maintenance systems.
- Strong computer skills in MS Office (Excel, Word and Outlook). Knowledge of Yardi software a plus!
- Excellent analytical and problem-solving skills.
- High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously in a timely manner.
- Ability to team built, train and coach others.
- Ability to work well with individuals from diverse socio-economic and ethnic backgrounds.
- De-escalation and conflict resolution skills a plus.
- Must be able to receive & follow through on verbal information/instructions over the phone, via e-mail and in person as supervisor & management is not on site.
- Must be able to be aware of the sounds made by emergency equipment and take appropriate action.
- Must be able to detect foreign/unpleasant odors while walking through buildings, such as a natural gas leak.
- This position requires initiative and follow-through on all tasks.
Certifications or Licenses:
- CA Driver License — driving is required (DMV check will be conducted).
- Certified Occupancy Specialist (COS) and/or Certified Tax Credit Specialist depending on property and regulatory structure or attainment of within six (6) months of hire. Training is provided.
Varies according to size of property and budget but customary staff set up consists of Property Manager, Maintenance Technician and Custodian. For larger properties, position may also supervise Assistant Property Manager, Administrative Assistant, Desk Clerks and Assistant Resident Manager(s). Additionally, interacts and works in conjunction with on-site Service Coordinator on related tenant issues and activities; however, does not directly supervise.
**Satellite Affordable Housing Associates is an Equal Opportunity Employer**
This advertisement is not inclusive of all responsibilities, skills, requirements, efforts or working conditions associated with this position. While this advertisement is intended to be an accurate reflection of the current position, management reserves the right to modify the position or to require that other or different tasks be performed when circumstances change.