Resident Service Coordinators – Affordable Housing (386 views)

Denver or Colorado Springs, Denver or Colorado Springs
July 3, 2019 2019-09-01
Job Description

Archdiocesan Housing Inc., a division of Catholic Charities, is looking for a few Resident Service Coordinators to join the team. We have 2 locations available: Denver and Colorado Springs

The Resident Service Coordinator is responsible for developing, implementing programs and accessing resources to assist residents in pursuing avenues to improve their physical, financial and emotional needs.  They are responsible for development and implementation of computer technology, training, outreach and education programs while recruiting and overseeing program volunteers. They are to perform individual outreach when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establish programs that can be implemented at all sites to further the goal of assisting residents concerning their needs for education, training, language, parenting, family stability and other services that will lead to self-sufficiency.
  • Train staff in implementation and running of said programs and work with staff on effectively communicating purpose to residents as well as supportive management by assisting with communication to residents as to the importance of their compliance.
  • Provide information and documentation to residents and site management to access resources and contacts when needed between residents and other non-profit organizations, government agencies, health-care providers, private businesses, neighborhood schools, and community programs in an effort to enhance residents’ quality of living and stability.
  • Contract with Catholic Charities and other community resources to provide emotional support to residents and their families during times of illness, isolation and end of the life issues by providing referral sources for counseling and/or other programs in order to facilitate a difficult time.
  • Research agencies and community services to stay familiar with changing services, costs and opportunities for residents.
  • Develop and implement new programs, clubs, classes, and groups to assist residents in making positive life changes.
  • Develop and facilitate with a teaching/learning environment by organizing classes that address the needs of the demographic.
  • Responsible to keep the computer equipment maintained and functioning.
  • Attend meetings with partners and collaborators to keep all interested parties working toward the same goals.
  • Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
  • Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
  • Uses creativity and innovation in program development and service delivery.
  • Maintains confidentiality of client and agency information.
  • Regular and predictable attendance.

OTHER DUTIES AND RESPONSIBILITIES

  • Good steward of Agency human, financial and capital resources
  • Attend meetings as necessitated by the Supervisor, including, but not limited to, weekly staff meetings in order to stay current with projects and activities at different sites
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
  • Participates in staff trainings and programs as required.
  • Any other tasks or duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS 

  • Knowledge of the principles and processes of providing resident services in order to solve resident problems and optimize residents’ quality of life.
  • Formal training in social work or other human services related functions. Bachelor’s degree in a related field preferred.
  • One year of experience in human services or a resident support environment.
  • Knowledge of fair housing regulations preferred.
  • Knowledge of community and governmental benefit services and ability to work with employees of programs designed to enrich the lives of residents.
  • Ability to comfort residents and their families during difficult situations by speaking with them and helping them with various needs.
  • Ability to communicate clearly in both oral and written forms.
  • Ability to operate basic office equipment to include a computer and peripherals, printer, photocopier, phone, facsimile, etc.
  • Ability to work in a general office environment.
  • Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
  • Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base to support resident responsibility in compliance with lease and community rules in an effort to maintain the ability to remain in the housing.

EDUCATION and/or EXPERIENCE

Associate’s degree (AA) or equivalent from accredited two-year college or technical school; and six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid, unrestricted Driver’s License, clean driving record, and proof of insurance required.
  • Must be deemed insurable by Catholic Charities insurance carrier.
  • Travel: Minimal within local area and throughout the Diocese. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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Important Notes:

We conduct background checks as part of our hiring process.

Drug-free workplace. Pre-Employment Drug Screen is Required

EQUAL OPPORTUNITY EMPLOYER

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.