Residential Supervisor – Veteran’s Department, MON-FRI, 8:30AM-5PM, 19-313 (153 views)

Dorchester, MA
December 19, 2019 2020-02-17
Job Description

SCHEDULE: 40 hours, Monday – Friday, 8.30a-5p- rotating on-call responsibility required


The Residential Supervisor for Veterans Department will be responsible for the day-to-day residential oversight for the two veterans programs located at 6 Hartford Street, Dorchester (15-unit program operating on a 24/7 staffing model) and 8 Grove Street in Chelsea (10 unit program partially staffed) that are funded and licensed by the Department of Veterans Affairs. The programs provide homeless veterans with the services and supports they need to achieve their highest level of self-sufficiency in housing. The Residential Supervisor is responsible for directly supervising eleven (11) Counselors, which includes hiring, evaluating, training and supporting them within the Mission of the Organization. The Residential Supervisor will coordinate staff coverage for the programs, manage the schedules and work assignments for all direct reports. The Residential Supervisor will also monitor and ensuring compliance with contracting and licensing requirements. The incumbent will be self-motivated, with solid communication skills, and will be capable of contributing to the development of policies, procedures and plans. The Residential Supervisor will need to be a team player and collaborate and coordinate services with other departments within the Behavioral Health division. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain our positive working relationships with our colleagues and neighbors.


  • Bachelor’s Degree in Human Services or Psychology or related field
  • Valid MA Driver’s License
  • Minimum of one (2) year experience      supervising others in a human services setting
  • Minimum of five (3) years’      experience working with individuals diagnosed with mental health issues      required
  • Minimum of five (3) years’      experience working with homeless individuals who struggle with chronically      mental illness and substance use issues
  • Familiarity with the concepts of      psychosocial rehabilitation and consumer empowerment
  • Experience in best practices such      as: Motivational Interviewing and Trauma – Informed Care
  • Ability to attend outside meetings
  • Ability to operate 15-pasenger van
  • Ability to respond to individuals in crisis
  • Ability to climb multiple sets of stairs quickly and frequently
  • Ability to attend to multiple tasks
  • Ability to tolerate stress and exercise patience
  • Ability to resolve conflicts diplomatically, supportiveness and nurturance
  • Ability to set limits when needed and observance of appropriate boundaries
  • Ability to be open minded about exploring creative new ways to help tenants maintain housing stability
  • Willingness to use continuing education as a tool to gain ideas for improving program outcomes

6 Hartford Street